Company Documentation
Tickets
Issue tracking and dispatch board for service incidents.
Sidebar: SupportRoute: /dashboard/ticketsISP AdminTechnicianSupport
What It Does
Centralizes support tickets with status, priority, customer context, and technician assignment.
Main Features
- Ticket list with status filtering
- Technician assignment control
- Direct customer/service context in each row
Available Actions
- Update ticket status
- Assign or unassign technician
- Filter and focus specific tickets via query param
Related Workflows
- Dispatch and resolution workflow connected to technicians and QC
Dependencies
- Customer and optional service records exist
- Technician users available for assignment
- TECH role is read-only in this module