Company Documentation
Technicians
Field workforce registry, presence visibility, and assignment capacity.
Sidebar: OperationsRoute: /dashboard/techniciansISP AdminTechnicianSupport
What It Does
Tracks technician users, online heartbeat state, and basic edit controls with a detail view for performance metrics.
Main Features
- Technician roster with online/offline state
- Heartbeat trigger
- Technician create/edit controls (ISP_ADMIN)
- Technician detail KPI panel
Available Actions
- Send heartbeat
- Create technician user (ISP_ADMIN)
- Edit technician credentials/profile (ISP_ADMIN)
- Open technician detail metrics
Related Workflows
- Staff provisioning and dispatch readiness workflow
Dependencies
- Project membership and authentication
- Assignments in tickets/installations for utilization metrics