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Company Documentation

Company Dashboard Guide

Structured reference for Company users: sidebar overview, section-level module docs, setup order, and daily operation flow.

Sidebar Overview

Each entry includes purpose and role access. Open the detail page to see features, actions, workflows, and dependencies.

Dashboard

Overview

/dashboard

Details

Operational command center with KPIs, service health, and onboarding progress.

ISP AdminSupportBilling

Network Topology

/dashboard/network-map

Details

Geospatial management of NAP nodes and available distribution capacity.

ISP AdminSupport

Sales

Leads

/dashboard/leads

Details

Pipeline intake from public forms and external demand channels.

ISP AdminSupportBilling

Services

/dashboard/services

Details

Service lifecycle control from creation to provisioning and enforcement.

ISP AdminSupportBilling

Support

Tickets

/dashboard/tickets

Details

Issue tracking and dispatch board for service incidents.

ISP AdminTechnicianSupport

LiveChat

/dashboard/livechat

Details

Real-time conversation handling for company and SaaS support channels.

ISP AdminTechnicianSupport

Quality Control

/dashboard/qc

Details

Structured post-install QA with evidence, approval, and rework tracking.

ISP AdminTechnicianSupport

Financial

Invoices

/dashboard/billing/invoices

Details

Accounts receivable operations, payment capture, and invoice distribution.

ISP AdminBilling

Subscription

/settings/subscription

Details

Company SaaS subscription visibility and lifecycle management.

ISP AdminTechnicianSupportBilling

Network

OLTs

/dashboard/olts

Details

OLT inventory, connectivity bootstrap, and ONT lifecycle operations.

ISP Admin

Mikrotik

/dashboard/mikrotik

Details

Router onboarding and enforcement configuration for service provisioning.

ISP Admin

IP Pools

/dashboard/ip-pools

Details

Address pool registry used by provisioning and policy enforcement.

ISP Admin

Plans

/dashboard/plans

Details

Commercial service catalog with bandwidth enforcement configuration.

ISP AdminBilling

Operations

Customers

/dashboard/customers

Details

Customer master data with geolocation, NAP assignment, and lifecycle status.

ISP AdminTechnicianSupportBilling

Technicians

/dashboard/technicians

Details

Field workforce registry, presence visibility, and assignment capacity.

ISP AdminTechnicianSupport

Installations

/dashboard/installations

Details

Installation dispatch board with scheduling, assignment, and audit history.

ISP AdminSupportTechnician

Provision Wizard

/dashboard/services/wizard

Details

Guided end-to-end provisioning flow from customer data to service activation.

ISP AdminSupportBilling

System

Project Management

/dashboard/projects

Details

Tenant/project scope management and per-project network base setup.

ISP Admin

Settings

/settings/company

Details

Company profile, legal templates, public page branding, and compliance controls.

ISP Admin

Navigation Flow

Recommended setup order for a new company workspace.

  1. 1. Configure company profile

    Define legal identity, templates, branding, and public page defaults.

    Route: /settings/company

  2. 2. Create/select project

    Choose the operational project context used by all dashboard modules.

    Route: /dashboard/projects

  3. 3. Provision project WireGuard

    Initialize per-project network tunnel base where required.

    Route: /dashboard/projects/[id]

  4. 4. Create IP pools

    Prepare allocatable address ranges for plans and service provisioning.

    Route: /dashboard/ip-pools

  5. 5. Add MikroTik routers

    Onboard access routers, load interfaces, and apply bootstrap routines.

    Route: /dashboard/mikrotik

  6. 6. Add and prepare OLTs

    Register OLTs, apply uplink settings, and run initial internet/SNMP setup when using fiber enforcement.

    Route: /dashboard/olts

  7. 7. Create commercial plans

    Map prices and bandwidth to technical enforcement profiles.

    Route: /dashboard/plans

  8. 8. Build NAP topology

    Create and geolocate NAP nodes before customer rollout.

    Route: /dashboard/network-map

  9. 9. Create technician users

    Prepare assignment capacity for tickets and installations.

    Route: /dashboard/technicians

  10. 10. Onboard customers

    Create customer records with geolocation and NAP context.

    Route: /dashboard/customers

  11. 11. Enable services

    Create services, set WAN mode, and run provisioning jobs.

    Route: /dashboard/services

  12. 12. Operate billing and support loops

    Run invoices, tickets, live chat, installations, and QC as daily operations.

    Route: /dashboard

Typical Daily Usage Flow

  1. 1. Start in Overview

    Check KPIs, health status, overdue invoices, and open tickets.

    Route: /dashboard

  2. 2. Handle support intake

    Review Tickets and LiveChat, assign owners, and update progress.

    Route: /dashboard/tickets

  3. 3. Run field operations

    Dispatch Installations, track execution, and close with QC.

    Route: /dashboard/installations

  4. 4. Execute collections

    Process invoices, confirm payments, and send billing communication.

    Route: /dashboard/billing/invoices

  5. 5. Provision and optimize services

    Use Services and Provision Wizard for new activations and technical adjustments.

    Route: /dashboard/services

  6. 6. Maintain network inventory

    Update MikroTik/OLT/IP pools/plans and keep topology current.

    Route: /dashboard/mikrotik